Edgecumbe Doctor 360°

Seeking feedback from colleagues and patients will be a mandatory part of medical revalidation.

So it’s important that Trusts use a tool that is fit for purpose: and that the feedback is skilfully handled by trained appraisers or facilitators.

Edgecumbe is one of the country’s most experienced developers of colleague and patient feedback for doctors. Doctor 360° is one of the most widely used tools in the NHS.

Here are some facts about Doctor 360°

• Over 2500 doctors have used our online system
• Over 40 Trusts across the UK currently use Doctor 360°
• Cited in an RCGP external review (Lockyer and Fidler, 2010) as an approved tool

Our recent user survey showed:

• 90% of doctors found the tool easy to navigate
• 80% said the questionnaires were relevant
• 65% of doctors completed it in less than 15 minutes
• 80% said the report provided useful information for their appraisal

Why use Doctor 360°?

Aside from being a requirement for medical revalidation, feedback from colleagues and patients has several benefits:

• Feedback pinpoints areas of strength and areas that could be improved
• Scores can be benchmarked against other doctors, specific specialties or other organisations
• Free text can provide more specific insights or advice about what the doctor does well or needs to improve

Handling feedback

The majority of doctors score highly in most areas. In some cases, scores highlight areas that need improvement or development. It is essential that feedback is managed in a skilful and responsible way – both by those giving the feedback and those who manage the discussion of the report.

Edgecumbe provides a full briefing and training service for all those involved in the exercise of colleague and patient feedback. This includes:

• Administration of the questionnaire
• Guidance for providing feedback constructively (supportive as well as challenging)
• Skills for appraisers or facilitators in managing the discussion of the report

To find out how we can incorporate this into your appraisal training programme, contact Caroline Taplin on 0117 925 8822

Why Trust’s all over the UK are choosing Edgecumbe Doctor 360°

• Structured according to the Four Domains of appraisal for high face validity
• Secure and easy to use online operating system
• High scores for reliability
• Knowledgeable and friendly support team
• Detailed yet clear reports
• And outstanding value for money, often 50% less than other solutions