Encouraging results from the EDGECUMBE DOCTOR 360° user survey

This autumn (2010) we sent out an email to all doctors who have used or are still using the Doctor 360° system for their multisource feedback for doctor reports, asking them to complete a user survey about the questionnaire, online system and reports. Sarah George, who manages the Edgecumbe Doctor 360° service, describes the feedback we have had from the survey and our plans for further enhancements to the Doctor 360° multisource feedback for doctors system and reports to ensure that it remains the best available.

Feedback from the User Survey

We were delighted to receive over 330 responses from clinicians to the survey with extremely positive feedback so far.

Highlights from the survey were:

• 88% doctors agree that the online multisource feedback tool was easy to navigate
• Over 80% doctors agree that the questionnaires are relevant
• Over 65% doctors completed the multisource feedback questionnaire in less than 15 minutes
• 69% doctors completed the 360° process and received their report in less than 6 weeks
• Over 80% doctors said that the multisource feedback report provided useful information for their appraisal

This confirms that our questionnaires, process and online system are working well for the vast majority, and leading to "useful" and "constructive" feedback reports for doctors.

Areas which scored less well were:

• Accessing the multisource feedback reports online – 20% doctors had difficulty with this
• Around 10% had difficulty following the online instructions
• 17% had difficulty with the process for nominating and inviting colleagues to give feedback

The comments left in the survey mirrored the above results in terms of praise and suggestions for the future.

Our development plans for Edgecumbe Doctor 360°

We have reviewed all of the above results as well as all comments made by those who completed the survey and have identified several areas where we will make enhancements to the multisource feedback system.

Areas we have identified for enhancement include:

• The user experience of the online multisource feedback tool, e.g. nomination of colleagues, accessing reports and general navigation
• The layout of our reports
• The level of communication with doctors during the process, including status update emails

We expect to complete all the enhancements by the end of January. If you would like to see the User Survey results in more detail please send an email to sarah.george@edgecumbe.co.uk.